Sleepy, it sounds like there was either air entrained in the plastic, or the adhesive, which is a manufacturing defect, and allows the oxidation of the (usually) aluminum layer. That kind of thing doesn't happen much anymore, but they should replace it.
As to cleaning discs with soap and water, well, if you use REAL soap, not a detergent, which even most bath soaps, let alone dish and laundry soaps, contain, you may be okay. BUT, detergents, or industrial surfactants, as they are also known, are strong enough to remove more than grease from the surface of your discs, they will also dull, and eventually cloud the surface. Strong ones will do it sooner, weak ones later. That is why I recommend a product specifically for cleaning discs, OR, Sparkle glass cleaner, a propylene glycol cleaner that absolutely will not damage plastic. For years I made and installed epoxy coated bar tops, and that was the safest thing I could find to clean, but never affect the surface gloss. I found that out because it was recommended by Xerox, or IBM, I forget which, it's been a few years. It doesn't remove scratches, but will clean out any abraded particles that remain in the scratch, due to the anti-static properties. I've used it on virtually all common plastics, including CDs, and DVDs, without harm, clouding, or dulling. Use Windex on your acrylic sheet, and it will dull right up after regular cleaning, due to the ammonia, but Sparkle doesn't do that! There are some other interesting products for restoring plastics that might help damaged discs, like ArmorAll for one, but I have never used them on discs, so I can't recommend them. Perhaps I'll experiment with some in the future.
Addendum: I just recalled that I actually restored two Laser Discs to playable with Sparkle. They had been damaged by rubbing on a felt pad they sat on before they were lifted. It rubbed a dull ring on the discs, and they would not play past that area. I cleaned them up with Sparkle, and although they had some defective lines remaining in the area, the discs played fine otherwise. Soap and water wouldn't do that, because it wouldn't remove all of the abraded particles.