Joseph DeMartino
Moderator
UK vendor won\'t carry S3 due to bad packaging?
This was posted on the official Warner Bros. site today. Can anyone here who ordered from dvd.co.uk confirm receiving a similar e-mail?
I can only hope that this kind of response from vendors will encourage Warner Bros. to change case suppliers or lean on whoever is making the cases for them to do a better job. They have to have received a very expensive number of returns on the previous sets, and to have an on-line vendor cancel its entire order and refuse to carry the product should get somebody's attention. I still haven't watched S3 because I'm waiting for replacement discs. 2 of the 6 were very badly scratched and unplayable - another played OK one time, but had visible if light scratches on it, and I finally returned all 3 damaged discs to the retailer. They, in turn, reportted that they had had so many problems with the S1 and S2 sets that they were no longer requiring that entire B5 sets be returned, just the actual damaged discs. They are opening and cannibalizing sets to make sure that their customers have undamaged sets, then settling up with Warner Bros. later.
In the meantime I've found that putting transparent tape over the hubs "builds them up" and helps them hold the discs more securely, thus protecting my existing sets. (Not violently shaking them, as inevitably happens with shipping, also helps.
)
Anyway, my three bad discs are making the long trek back to Canada and I look forward to the arrival of the replacements so I can finally sit down and watch the whole season while I still have all this time on my hands.
Regards,
Joe
This was posted on the official Warner Bros. site today. Can anyone here who ordered from dvd.co.uk confirm receiving a similar e-mail?
I can only hope that this kind of response from vendors will encourage Warner Bros. to change case suppliers or lean on whoever is making the cases for them to do a better job. They have to have received a very expensive number of returns on the previous sets, and to have an on-line vendor cancel its entire order and refuse to carry the product should get somebody's attention. I still haven't watched S3 because I'm waiting for replacement discs. 2 of the 6 were very badly scratched and unplayable - another played OK one time, but had visible if light scratches on it, and I finally returned all 3 damaged discs to the retailer. They, in turn, reportted that they had had so many problems with the S1 and S2 sets that they were no longer requiring that entire B5 sets be returned, just the actual damaged discs. They are opening and cannibalizing sets to make sure that their customers have undamaged sets, then settling up with Warner Bros. later.
In the meantime I've found that putting transparent tape over the hubs "builds them up" and helps them hold the discs more securely, thus protecting my existing sets. (Not violently shaking them, as inevitably happens with shipping, also helps.
) Anyway, my three bad discs are making the long trek back to Canada and I look forward to the arrival of the replacements so I can finally sit down and watch the whole season while I still have all this time on my hands.
Regards,
Joe
